Wave runs on Meta's official WhatsApp Business Platform, encrypts your credentials at rest, isolates every tenant's data and enforces consent automatically. Here is exactly how we protect your business.
Encryption and isolation are defaults in Wave, not premium add-ons.
Your WhatsApp API credentials and access tokens are encrypted at rest with AES-256. They are never stored in plain text and never shown back in full once saved.
Every workspace is a separate tenant. Contacts, conversations, templates and campaign history are scoped to your tenant and never shared across customers.
Wave stores only what the product needs to run your inbox and campaigns. Payment card details are handled entirely by Razorpay and never touch our servers.
Everything runs through Meta's WhatsApp Business Platform, keeping your number safe.
Wave is built on the WhatsApp Business Platform (Cloud API), Meta's official interface for businesses. Message delivery runs on Meta's infrastructure, not a middleman gateway.
We never use reverse-engineered clients, browser emulation or grey-area gateways. That keeps your number in good standing and your account safe from bans.
You connect your own WhatsApp number under your own Meta business account. Your sender identity and message history stay under your control, not ours.
Fine-grained roles keep sensitive areas like billing and settings on a need-to-use basis.
Grant each teammate NONE, VIEW or MANAGE access per module: inbox, campaigns, templates, contacts, analytics and billing. People see only what their job needs.
Workspace owners control billing, team membership and connection settings. Members work within the module access they have been given, nothing more.
Sensitive actions are recorded with who did what and when: team access changes, WhatsApp account updates and campaign launches.
Opt-outs and opt-ins are enforced by the platform, so respecting your audience is not a manual chore.
When a contact sends an opt-out keyword such as STOP, Wave marks them as opted out automatically and excludes them from future campaigns.
Opt-in keywords bring contacts back only when they ask. Campaign sending respects each contact's current consent state at send time.
Bulk outreach uses Meta-approved message templates, keeping your campaigns inside WhatsApp's business messaging policies by design.
Visibility and pacing that keep large sends healthy and your quality rating intact.
Sent, delivered, read and failed states stream into your dashboard live, so your team always knows the true status of every message.
Campaigns are paced to respect WhatsApp rate limits, protecting your number's quality rating while large sends complete safely.
Because messages flow through Meta's Cloud API, delivery rides on the same infrastructure WhatsApp itself runs on worldwide.
Walk through Wave with our team, or ask us anything about how your data is handled. We are happy to go deep.