Cancellation & Refund Policy

Effective July 14, 2026

This policy explains how subscriptions to the Wave platform (the "Service"), operated by Aevon Labs Pvt Ltd, are billed, renewed, cancelled and refunded.

Subscriptions & renewal

Wave is a paid subscription billed in advance on a monthly or annual basis, in Indian Rupees (INR), through Razorpay autopay (a recurring mandate you authorize at checkout). Your plan renews automatically at the end of each billing cycle until you cancel. Applicable taxes (including GST) may be added as required by law.

Cancellation

You may cancel at any time, with no lock-in. To cancel, email [email protected] from your registered email, or use the billing section of your workspace. On cancellation:

• Your autopay mandate is stopped, so you are not charged again.
• Your subscription stays active until the end of the period you have already paid for.
• Your workspace is not deleted; you can export or request deletion of your data at any time (see our Data Deletion page).

Refunds

The Wave platform fee for the current billing cycle is generally non-refundable once charged, because the Service is made available to you for that period. We may, at our discretion or where required by law, issue a full or pro-rata refund — for example in the case of a duplicate charge, a billing error on our part, or a failure of the Service that we are unable to resolve.

WhatsApp conversation charges are billed to you directly by Meta at their published rates; those charges are not collected or refundable by Aevon Labs Pvt Ltd.

How to request a refund

Email [email protected] with your registered email and the payment reference. We aim to respond within 3 business days. Approved refunds are returned to your original payment method, typically within 5–7 business days of approval.

Contact

Aevon Labs Pvt Ltd — email [email protected] for any billing question.